No matter what business you are in, you need a reliable workforce that you can depend on. High levels of absenteeism and attrition can spell failure for any business. The same is true of your network. Because IT is entrenched within so many facets of your organization, you rely on it to the same extent as your employees. Your business operations are reliant on a reliable IT infrastructure so that your workloads flow reliably and uninhibited. Your employees, customers and suppliers depend on critical communicative arteries such as your email, phone system, company website and social media tools. Your front line employees depend on some type of endpoint device and your internal business processes are contingent on a host of applications, whether they reside on premise or in the cloud. The fact is there are a lot of moving parts to any business today.
The High Cost of Downtime to Your Business
When any one component of your IT infrastructure or enterprise does not work, it creates an instant bottleneck, and bottlenecks translate into lost revenue and added costs. When your network is down, a large makeup of your business grinds to a halt. This leads to the introspective question, how much downtime can your business afford?
- According to Gartner, the world’s leading information technology research and advisory company, downtime on average costs a company $5,600 for each minute.
- According to an article in Information Week, small enterprises on average lose more than $55,000 in revenue due to IT failures each year.
- Last year, small companies on average lost over $100,000 per ransomware incident due to downtime periods of up to 25 hours or more.
- A 2017 report by a well-known insurance provider cites that small businesses face an average cost of $36,000 after a cyberattack.
So the question remain, how much downtime can your business afford? While a large company can withstand and bounce back from sustained downtime, the impact for a small business can be devastating.
The Traditional Break-Fix Model of IT Support
Until recently, most small business have relied on what is referred to as break-fix services. Unfortunately, this reactionary approach simply addresses the problem at hand, while ignoring the underlying issues. Although this Band-Aid approach appears to save money, in the long run, it is far more expensive due to constant service calls and downtime. After all, a break-fix IT support company only makes money when things are not working. This fact puts into question the incentive of these service companies to fully diagnose the needs of the enterprise. Break-fix service companies also do not have skin in the game so there is little urgency to adjust their service schedules to accommodate your immediate problem. What’s more, the perpetual cycle of break-fix-break-fix stimulates a lack of confidence in the reliability of your systems in the minds of your employees, thus discouraging them from fully utilizing the new technologies you invested so much of your precious capital to implement.
Introducing Managed IT Services
Just as you need a competent manager to get the most out of your employees, companies today are turning to a Managed Services Provider (MSP) to get the most out of their network systems. Managed IT services is a proactive approach to ensuring that your business does not have to endure costly downtown and service interruptions. By partnering with a MSP, management and ownership is alleviated from the burden of dealing with the complex nature of their IT infrastructure so that they can focus on growing the business. The relationship between a company and a managed services provider is a partnership, one that provides the clients with the technology tools, expertise and guidance they need to run their business.
The Advantages of Contracting with an IT Managed Services Provider are many:
- A MSP charges a monthly fee that gives you predictable budgetary pricing for your IT services.
- Your business gains access to cybersecurity, management and monitoring services that are often only affordable for larger companies.
- Problems and bottlenecks are anticipated rather than reacted to, thanks to active monitoring of your network infrastructure and devices.
- Some of the biggest cyber attacks of 2017 occurred because of improper patching and updating of network equipment and end devices. Patching and updating is a core service of a MSP.
- Break-fix scenarios are expensive for your MSP partner since they are an added cost for them so they have a self-interest in averting costly downtime for their clients
- Your company enjoys best of breed technology configured according to best practices by a highly trained staff of specialists
- Reduces the risk exposure of cyberattacks, malware, email phishing and antiquated equipment
At JDK Pro, we are not in the break-fix business. We are in the uptime business and we have been helping businesses in Atlanta, Alpharetta, Cumming, Duluth, Johns Creek, Milton, Norcross, Peachtree Corners, Suwanee and Surrounding Metro Areas for years.
Let JDK Pro show you how our managed services can help you improve the reliability and performance of your network systems as well as your bottom line.